Terms and Conditions
Legal Mentions EDXE SL C / Mas Busquets n 11, 17458 Fornells de la Selva (Girona), Spain Tel .: +34 972 266 481 / Mail: firstname.lastname@example.org www.coolquarter.com Director of the publication: Xavier Hernández Gómez i Eduard Guino Valentí,
Trade registry data: Girona Mercantile Registry - Volume 3340 / Folio 201 / Sheet 70063 - 1st Inscription
PREVIOUS TERMS AND CONDITIONS This legal text exclusively governs the contractual relations between all Users (also referred to hereinafter as ´Client´, ´You´) of the Edxe SL online stores and the seller, owner of the online store: www.coolquarter.com
By accessing our portals, the Client undertakes to respect the Terms and Conditions as well as the rules of use that appear therein. 2. CONTRACT COMPONENTS These Terms and Conditions, together with the order confirmation, constitute the contract between Edxe SL and the Customer for the supply of the products. Other different texts will not apply.
It will be understood that the Client agrees with the general conditions provided in this text from the moment he accepts that he has read and agrees with these Terms and Conditions and does not expressly express his disagreement. 3. PLACING AN ORDER In order to place an order, the Customer must be at least 18 years of age. If you are a minor, you must ask your parents or legal guardians to place the order on your behalf.
However, if you are between the ages of 14 and 18, you can request product and event information. In any case, it is recommended that the Client have their parents or legal representatives before browsing and / or registering in our online stores or mobile applications so that they can explain any questions that may arise.
If the Client is under 14 years of age, please do not provide us with any personal information, as we cannot accept it.
Once they have accessed the corresponding online store, the Customer must fill in the form with the necessary personal data that is requested and found in all our online stores and must click on the finalize order button to confirm the purchase.
When the Customer completes his order, we will send him an email with the number and details of his order.
In case there is a problem with the shipment of the material, we will contact the Customer as soon as possible to inform him of the situation and suggest alternative products that he may wish to buy. Or propose the return of the sum of money that we would have paid for such products.
The Customer may cancel the order at any time and at no additional cost, as long as it has not been invoiced and sent through the transport company. If the package had left our facilities, the Customer may reject it with the transport company at the time of receipt.
The availability of products on the web is constantly changing and reflects the situation in real time. Adding an item to the shopping cart does not guarantee that it will be reserved for the Customer, as other customers may have bought it while browsing the web. Only when the payment process has been completed, the product is effectively reserved for the Customer.
We will make every effort to supply the products listed in your order confirmation. However, there may be occasions when it is impossible for us to supply such products due to, for example, that such products are not in stock. In these cases we will contact the Customer to inform him and perhaps we will suggest alternative products that he may wish to buy. SUPPLY OF PRODUCTS Edxe SL will supply the products indicated in the Customer's order confirmation, in accordance with these Terms and Conditions. 5. PRODUCT INFORMATION We pay great attention to information regarding the essential characteristics of the products through technical descriptions from its partner companies and manufacturers, and from photographs illustrating the products. All this is done within the limits of the technique but always looking for the best standards in the market. PRICES AND SHIPPING COSTS The price of each product will be clearly determined in the online store. The price and conditions of the products offered may vary over time, but in any case, for a specific order, the price and conditions indicated when the Customer placed the order will always govern.
We reserve the right to charge for the order from the moment it is received.
The sale prices indicated in our online stores are shown as follows:
- If the Customer lives in the European Union, all prices include VAT, but we deduct this amount from the total if the shipment is made to areas exempt from VAT. In the UK, all of our prices include VAT, which is currently at a standard rate of 20%.
- If the Client lives outside the European Union, the prices do not include VAT. The Customer must pay local VAT and there may be an import tax when the shipment reaches its destination. In some countries or areas there is also the charge for the management of customs procedures, these costs are charged by the transport company who acts as an intermediary. Tariffs and customs regulations vary in different countries and it is difficult to know how they work exactly.
Shipping costs are not indicated in the price of the products. Transportation costs are borne by the Customer and will be added to the total amount of the selected products. The Client can consult at any time what is the amount of the shipping costs in the shopping cart, before confirming the order and finalizing the contracting process. The calculation of shipping costs depends on the volume and weight of the items.
If any of the products in your order, once invoiced, are not available, we promise to send the Customer the available products and to give them the shipping service costs of the rest of their purchase. If possible, we will propose an item of equivalent quality and price to replace the unavailable product. In the event that you do not accept the proposed replacement product, we will proceed to refund the unavailable product. If you wish to return the replacement product, any expenses will be borne by Edxe SL8. PAYMENT OF PRODUCTS Edxe SL has partnered with redsys to guarantee maximum security in payments and the prevention of fraud and defaults. If our security department suspects an anomaly or fraud, Edxe SL reserves the right to cancel the transaction for security reasons.
Our main payment methods are credit / debit cards, PayPal, Apple Pay, Google Pay and DIRECTebanking. Please note that the payment methods offered may vary depending on the destination country. Once all the items have been added to the cart and you have selected the courier service, all available payment methods for your destination country will be displayed.
For online payments made by credit / debit card, the security system "Secure Socket Layer" (SSL) is used, which allows the encryption of banking information on the network.
The Client always has the right to receive the paper invoice free of charge, although if he does not state otherwise in his order, we will understand that he expressly consents to receive it electronically (by e-mail). This consent may be revoked by the Customer at any time, by contacting our Customer Service team through the contact section. 9. DELIVERY OF THE PRODUCTS When placing an order, the Customer can choose his delivery option once all the articles have been added to the basket. Edxe SL will send the order to the address provided by the Customer when placing the order. To ensure the safe delivery of the package, the courier company needs a signature to confirm that the delivery has been made successfully. If there is no one to receive the package, the courier will attempt a new delivery, deposit the package with a neighbor, or return the package to the local post office to be kept safely. In case the package cannot be delivered due to any reason, such as wrong address, absent recipient, rejection of the package, etc., the package will be returned to our warehouse. Please note that we can only refund the price of the product paid, once the package has arrived back at our warehouse. The Customer will receive a refund of the price of the product paid by the same payment method used when placing the order. In this case, the shipping costs will not be refunded.
Management of shipping claims:
Claims for packages marked 'delivered' must be submitted after 3 days and within 15 days from the date the package was marked 'delivered'.
Claims for allegedly lost packages (when the status is not 'delivered') must be submitted after 3 days and no later than 30 days from the last tracking update.
To submit your claim, you must enter My account, select the order, click on Contact and finally choose the option: I have reviewed the tracking and I have an issue with the shipment of my order.
Instructions for returning a product are available in the Returns section.
Once the merchandise has been returned to our warehouse and after checking its status, the amount will be reimbursed according to the payment method made by the Customer.
The Customer has the right to withdraw from his purchase, within the period of 30 calendar days following the delivery of the products, except in the case of an exclusion provided for in the General Law on the Defense of Consumers and Users.
To exercise the right of withdrawal, the Client must notify Edxe SL preferably by filling in the form that you will find in the Returns section. Or you can send your Withdrawal form by postal mail by sending it to: Edxe SL, C / Mas Busquets n 11. 17458 Fornells de la Selva (Girona - Spain).
Below we provide the model withdrawal form. Please note that the following form must only be completed and sent if the Client wishes to withdraw from the contract.
- For the attention of Edxe SL C / Mas Busquets n 11. 17458 Fornells de la Selva (Girona - Spain)
- I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contract of the following good / provision of the following service (*)
- Order on / received on (*)
- Name of the consumer and user or consumers and users
- Domicile of the consumer and user or consumers and users
- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
(*) Delete what does not apply. 12. REVIEWS AND COMMENTS Edxe SL recommends that the Customer leave reviews, comments and questions about products for sale in our online stores. We regularly monitor this content and reserve the right to remove, reject or edit it at any time. By submitting information to our websites such as a review, a technical question about a product or a comment about the service, the Customer understands that what he has sent is not protected by copyright and is allowing its appearance in our online stores.13 . OBLIGATIONS OF TRADEINN AND THE CLIENT Edxe SL undertakes to make all the necessary information regarding products and orders available to the Client. Edxe SL does not guarantee the execution of these conditions in the event of force majeure, in the event of the Client's fault or an unforeseeable event on the part of a person outside the contract.
The Client undertakes to fill in the order forms and their fields according to the instructions indicated. Edxe SL will protect the data in accordance with the law. The Customer also agrees to pay the price of the product, with the corresponding taxes and shipping costs.
We remind you that it is advisable to keep a copy of the data contained in the products purchased. Edxe SL is not responsible for any loss of data, files or, in general, for any damage that will result from a failure to backup by the Customer of the data contained in the products purchased.
Edxe SL is not responsible for the consequences that may result from an inappropriate use of the products sold in its online stores.
In the event that the Client cancels the purchase after making the donation with their order, the amount donated to Oxfam Intermón will not be returned. 15. PROTECTION OF PERSONAL DATA AND COMMENTS We inform you that the personal data you provide will be processed for the purpose of providing the services and / or delivering the requested products if you make a purchase, and for the purpose of providing you with commercial information, including by electronic means.
The person in charge of these treatments is Edxe SL with registered office at C / Mas Busquets n 11, 17458 Fornells de la Selva (Girona), Spain. Tel .: +34 696 60 31 04.
The Client can contact the Tradeinn data protection officer (DPD) to exercise their rights through the email address: email@example.com.
The legal basis of the treatment in case you are a Client, is the execution of the contract in which you are a party.
The legal basis in the case of commercial information is your express consent because, by registering, you give your express authorization for us to send you commercial information, including by electronic means.
Whenever you wish, you can unsubscribe from our newsletter and revoke this express consent, to stop receiving these types of emails. To do this, just click on the link provided for this purpose that appears at the bottom of each of the promotional emails we send.
By registering, you agree to provide us with valid personal data that allow the provision of the service by Edxe SL and your correct identification as a registered user. These personal data that you must provide us are essential for sending information and / or orders and preparing invoices.
The absence of these data or its inaccuracy will make it impossible to send information and / or deliver orders. If an order cannot be delivered for this reason, it will be automatically canceled.
Only Edxe SL will be responsible for the User's personal data. The data provided by you is stored in a file owned by Edxe SL that complies with current regulations on data protection.
Edxe SL undertakes to comply with the duty of secrecy of such data, as well as to treat them with confidentiality, assuming the necessary measures to avoid their alteration, loss, treatment or unauthorized access, as stated in the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
It also undertakes not to use said personal data for purposes other than the object of the service it provides through its Web pages or its commercial bulletins, which offer information on product offers for direct sale over the Internet and not to transmission of the same to third parties, unless they necessarily intervene in the development of the object of the contract.
In the same way, you expressly consent to the transfer and / or international transfer of your data to companies with which it is necessary to share your data for the successful completion of the order or the sending of information, such as transport companies, parcel companies, messaging, logistics, professional hosting and data management services, online chat providers, web analytics services, fraud management etc. You are informed that your data may or will be transferred to these companies.
This consent may be revoked at any time by writing signed with the reference "REVOCATION OF CONSENT", addressed to Edxe SL
In addition, you have the right to access the information we have about you, to rectify it, to delete it, to oppose its treatment, to request the limitation of the treatment or to request the portability of your data. To do this, you only need to communicate it by means of a signed letter, attaching a photocopy of any valid official document that proves your identity, addressed to: Edxe SL C / PMas Busquets n 11. 17458 Fornells de la Selva. Girona - Spain; Or by email to firstname.lastname@example.org.
In addition, we inform you that you also have the right to file a claim with a control authority, such as the Spanish Data Protection Agency. 16. INTELLECTUAL PROPERTY AND COPYRIGHT All the content available in Edxe SL's online stores (illustrations, texts, names, own brands, images, videos ...) are the property of Edxe SL. Third-party brands are the property of their owners. Any partial or total reproduction of the content by any procedure and on any medium is subject to a prior and express authorization from Tradeinn or the rights holders, where appropriate.
All opinions written by Clients are controlled by the Marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context, etc.), Edxe SL reserves the right to reject or modify such opinions.
Edxe SL is not responsible for the misuse that is made of the contents of the Web pages, being the sole responsibility of the user who accesses or uses them.
Edxe SL declines all responsibility that derives from the exchange of information between Users through the Web pages. The responsibility for the dissemination of data and the statements made on its Web pages, corresponds in any case to those who carry them out. 17. LINK WITH THIRD PARTIES Edxe SL does not assume any responsibility for the information contained in third party Web pages that can be accessed through links or web page search engines. The presence of links on the Web pages is for informational purposes only and in no case does it imply a suggestion, invitation or recommendation on them.
There is the possibility of sharing content or any type of information through social networks such as Twitter, Facebook or other applications, said activity being subject to the conditions of use and registration expressly established by these online platforms, without Edxe SL assuming any direct responsibility. or indirectly by the contents published in them by the users. In these cases, you must bear in mind that by accessing these networks, you are leaving the web pages of the stores, to access an environment not controlled by Edxe SL Consequently, Edxe SL will not assume any responsibility for possible violations of the security of such environments 18. MODIFICATIONS TO THE LEGAL MENTIONS Edxe SL reserves the right to modify this Legal Notice without express acceptance by the User being a prior requirement, the modifications being tacitly accepted if the User continues to access the Web Pages. as of the date of publication of the aforementioned modifications. Otherwise, the User must immediately cease accessing and / or using the pages. 19. APPLICABLE LAW AND JURISDICTION This contract will be interpreted and governed in accordance with current Spanish legislation.
This contract has been originally drawn up in Spanish and the User accepts that the Spanish version of this document will prevail over any version of the same in another language.
The parties agree, for the resolution of conflicts and waiving any other jurisdiction, to submit to the Jurisdiction of the Courts and Tribunals of Girona (Spain), unless the Client is an individual, in which case they will be those of the Client's domicile.